Waiting for Godot: Testing Transparency, Responsiveness and Interactivity of Serbian Local Governments

  • Milos Milosavljevic University of Belgrade, Faculty of Organizational Sciences
  • Nemanja Milanovic University of Belgrade, Faculty of Organizational Sciences
  • Sladjana Benkovic University of Belgrade, Faculty of Organizational Sciences
Keywords: transparency, responsiveness, interactivity, local government, Serbia


The e-government has been profoundly changing the expectations of citizens towards local governments worldwide. Policyholders in Serbia have been very active proponents of the implementation of novel e-services in local governments. However, the capacities for full implementation of e-governments are still humble. This paper reports on findings from the study on transparency and online visibility, responsiveness to e-mails, and interactivity of local governments, especially with regard to financial inquires. The study used a multi-step methodology to examine the proactive, reactive and interactive transparency of 169 local governments in Serbia. The results indicate that local governments are relatively transparent, but responsiveness and interactivity are far below expectations.

Author Biographies

Milos Milosavljevic, University of Belgrade, Faculty of Organizational Sciences

Assistant Professor

Nemanja Milanovic, University of Belgrade, Faculty of Organizational Sciences


Sladjana Benkovic, University of Belgrade, Faculty of Organizational Sciences



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