The Importance of Applying Lean Innovation for Enhancing Harmonization of Customs Procedures in context of Digitalization of Customs Administration – A Case Study of Serbia
DOI:
https://doi.org/10.4335/19.2.305-327(2021)Keywords:
customs administration, process thinking, lean innovation, new computerized transit system (NCTS), SerbiaAbstract
As a part of the Strategy for modernization, customs administrations face a need for the introduction of new communication information technologies (ICTs) that builds on a long and successful European history on technology and innovation. Hence, apart from compliance of legislation that prescribes customs procedures, customs authorities face important decisions regarding design and implementation. In that context, this empirical research explores the extent to what digitalization of the Customs Administration of Serbia can improve the customs transit performances, in terms of enforcement of trading policy, without applying certain managerial tools, such as process thinking in lean innovation. The final data analysis of the research indicates that managing the organization through the functional units, rather than the processes, and without applying lean principles to the digital transformation initiative would not completely standardize the customs transit procedure.
References
Aggarwal, A. (2015) Managing Big Data Integration in the Public Sector (USA: IGI Global).
ADE (2003) The Community Transit System in the Perspective of Enlargement – Final Report, available at: https://www.europarl.europa.eu/meetdocs/committees/cont/20031007_audition/488412EN.pdf (November 5, 2020).
Aspers, P. & Corte, U. (2019) What is Qualitative in Qualitative Research?, Qualitative Sociology, 42(2), pp. 139-160, https.://10.10.1007/s11133-019-9413-7.
Bashara, S. & Mehta, K. (2016) What is Innovation and Why?: Your perspective from resource constrained environments, Technovation, 4(17), pp. 52-53.
Bekkers, V. & Tummers, L. (2018) Innovation in the public sector: Towards an open and collaborative approach, International Review of Administrative Sciences, 84(2), pp. 209-213, https://doi.org/10.1177%2F0020852318761797.
Boyle, R. (2006) Measuring public sector productivity: Lessons from International Experience (Dublin: Institute of Public Administration).
Brinkerhoff, D. W. & Brinkerhoff, J. M. (2015) Public sector management reform in developing countries: Perspectives beyond NPM orthodoxy, Public Administration and Development, 35(4), pp. 222-237, https://doi.org/10.1002/pad.1739.
Corfmat, F. & Castro, P. (2003) Computerization of Customs Procedures, In: Keen, M. (ed.) Changing Customs: Challenges and Strategies for the Reform of Customs Administration (Washington DC: International Monetary Fund), pp. 119-137.
Customs Administratio of Serbia (2015) Information on usage /furnishing of guarantees in the transit procedure, available at: https://www.carina.rs/lat/Zakoni%20latinicaa/Carinskizakon-lat.pdf (November 6, 2020).
Customs administration of Republic of Croatia (2013) Općenito o carini, available at: http://www.carina.hr/ostalo/OCarini.aspx (November 12, 2020) [in Croatian].
Čudanov, M., Jaško, O. & Savoiu, G. (2008) Automation and outsourcing as an intermediary for the impact of ICT on the size of a company, Collection of papers, The 11th International Symposium, Management and Social responsibility, CD edition, 10-13 Septermber 2008 (Serbia:Belgrade) [in Serbian].
Craig, J. & Yetton, Ph. (1992) Business Process Redesign: A Critique of Process Innovation’, by Thomas Davenport as a Case Study in the Literature, Australian Journal of Management, 17(2), pp. 285-306.
De Almeida, J. P. L., Galina, S. V. R., Grande, M. M. & Brum, D. G. (2017) Lean thinking: planning and implementation in the public sector, International Journal of Lean Six Sigma, 8(4), pp. 390-410, https://doi.org/10.1108/IJLSS-06-2016-0027.
De Oliveira, J. A. D. (2017) Brazilian Public Administration: Shaping and Being Shaped by Governance and Development, Chinese Political Science Review, 2, pp. 7-21.
DG-TAXUD (2013) INVITATION TO TENDER TAXUD/2013/10-03: Intra misros consultancy services for European Union IT systems and applications in the Customs, excise and taxation areas, available at: https://ec.europa.eu/taxation_customs/sites/taxation/files/resources/documents/common/tenders_grants/tenders/ao-2013-03/annex2.pdf ( November 6, 2020).
Dragomir, S. C. & Panzaru, S. (2012) Modernization and change of the management of public administration in Romania, Proceedings in Organizational Management, 15-16 November 2012 (Romania: Bucharest).
Dumas, M., La Rosa, M., Medling, J. R. & Reijers, H. A. (2018) Fundamentals of Business Process Management (Berlin: Springer).
Dunleavy, P. & Margetts, H. (2015) Design principles for nessentially digital governance, Paper presented to the 111th Annual Meeting of the American Political Science Association (USA: San Francisco), available at: http://eprints.lse.ac.uk/64125/1/Essentially%20Digital%20Governance.pdf ( February 10, 2020).
EFTA (n.d.) – About EFTA, available at: https://en.wikipedia.org/wiki/European_Free_Trade_Association (November 5, 2020).
Elias, A.A., & Davis, D. (2018) Analyzing public sector continuous improvement: a system approach, International Journal of Public Sector Management, 31(1), pp. 2-13, https://doi.org/10.1108/IJPSM-08-2016-0135.
Erceg, A. (2013) The NCTS and e-customs influence on savings in transit time and cost, in: “Business Logistics in Modern Management”, XIII International Scientific Conference, October 17, 2013 (Croatia: Osijek), pp. 143-152.
EUR-Lex (2010) COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL – COM (2010) 668 final, available at: https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX:52010DC0668 (November 6, 2020).
EUR-Lex (2016) DECISION No 1/2016 of the EU-EFTA JOINT COMMITTEE ON COMMON TRANSIT of April 2016 amending the Convention of 20 May 1987 on a common transit procedure [2016/858], avalable at: http://data.europa.eu/eli/dec/2016/858/oj (November 4, 2020).
EUR-Lex (2017) Convention on a common transit, available at: http://data.europa.eu/eli/convention/1987/415/2017-12-05 (November 6, 2020).
EUR-Lex (2020) Shaping Europe's digital future – COM(2020) 67 final, available at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=COM:2020:67:FIN (November 5, 2020).
European Commission (2007) Modernising customs procedures: European Commission welcomes adoption of Customs 2013 Programme – IP/06/639 by Council, available at: https://ec.europa.eu/commission/presscorner/detail/en/IP_07_531 (November 5, 2020).
European Commission (2008) Regulation (EC) No 450/2008 ON THE EUROPEAN PARLAMENT AND THE COUNCIL of 23 April 2008 laying down the Community Customs Code (Modernised Customs Code), available at: http://data.europa.eu/eli/reg/2008/450/oj (November 6, 2020).
European Commission (2011) Modernization of the customs system, available at: https://ec.europa.eu/neighbourhood-enlargement/sites/near/files/pdf/serbia/ipa/2011/05_modernisation_of_the_customs_system.pdf (November 12, 2020).
European Commission (2014) Enhancing access to, and the use and quality of ICT, available at: https://ec.europa.eu/regional_policy/sources/docgener/guides/enhancing_ict_en.pdf (November 14, 2020).
European Commission (2016) Transit Manual, Working Paper TAXUD/A2/TRA/003/2016-EN, available at: https://ec.europa.eu/taxation_customs/sites/taxation/files/transit_manual_en.pdf (November 5, 2020).
European Commission (n.d.) DG-Taxud: Taxation and Customs Union, available at: https://ec.europa.eu/info/departments/taxation-and-customs-union_en (November 10, 2020).
Fishenden, J. & Thompson, M. (2012) Digital government, open architecture and innovation: why public sector IT will never be the same again, Journal of Public Administration Research and Theory, 23(4), pp. 977-1004, https://doi.org/10.1093/jopart/mus022.
Glick (2015) Why GDS doesn't matter – the question for UK digital government, Computer Weekly, August 19th.
Granqvist, M., Hinsta, J. & Mannisto, T. (2012) Future Development of e-Customs: A Survey Study of Swiss Companies, International Journal of Electronic Government Research, 8(4), pp. 49-59.
Gwardińska, E. (2012) The standardization of customs services in the European Union, World Customs Journal, 6(1), pp. 93-100.
Halloway, S. (2007) The transition from e-Customs to e-Border Management, World Customs Journal, 3(1), pp. 13-25.
Höchtl, J., Parycek, P. & Shöllhammer, R.(2016) Big data in the policy cycle: Policy decision making in the digital era, Journal of Organizational Computing and Electronic Commerce, 26(1-2), pp. 147-169, https://doi.org/10.1080/10919392.2015.1125187.
Horvat, N. (2011) e-Carina, Carinski vjesnik, 20(8), pp. 31-45.
Janssen, M., Rana, N. P., Slade, E. L. & Dwivedi, Y. K. (2017) Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling, Public Management Review, 1-25, https://doi.org/10.1080/14719037.2017.1305689.
Margetts, H. & Dunleavy, P. (2013) The second wave of digital-era governance: A quasi-paradigm for government on the Web, Phil Trans R Soc A, 371, 20120382, available at: https://royalsocietypublishing.org/doi/pdf/10.1098/rsta.2012.0382 ( November 15, 2019).
Matei, A. & Bujac, R. (2016) Innovation and Public Reform, Procedia Economics and Finance, 39, pp. 761-768, https://doi.org/10.1016/S2212-5671(16)30278-7.
Năstase, M., Ginglea, M. & Bald, O. (2012) The impact of change management in organizations – a survey of methods and techniques for a special change, Review of International Comparative Management, 13(1), pp. 5-16.
Nepal, B. P., Yadov, O. P. & Solanki, R. (2011) Improving the NPD Process by Applying Lean Principles: A Case Study, Engineering Management Journal, 23(1), pp. 52-68, https://doi.org/10.1080/10429247.2011.11431886.
OECD (2018) Guidelines for Collecting, Reporting and Using Data on Innovation (Paris: OECD).
Official Gazette of Republic of Serbia – Law on Ratification of the Convention on the Temporary Importation, International Treaties, No. 1/2010), available at: https://www.carina.rs/lat/Zakoni%20latinicaa/Konvencija_o_privremenom_uvozu-lat.pdf (November 6, 2020) [in Serbian].
Official Gazette of Republic of Serbia, Customs Law No. 18/10 and 11/12, available at: https://www.paragraf.rs/propisi/carinski_zakon.html ( November 7, 2020) [in Serbian].
Official Gazette of the Republic of Serbia No. 13/15 – International Contracts, available at: https://www.paragraf.rs/glasila/medjunarodni-ugovori/sluzbeni-glasnik-rs-medjunarodni-ugovori-13-2015.html (November 14, 2020) [in Serbian].
Radeka, K. (2013) The Mastery of Innovation – A Field Guide to Lean Product Development (Philadelphia: Taylor & Francis Group).
Sehested, C. & Sonnenberg, H. (2011) LEAN INNOVATION – A Fast Path from knowledge to Value (Springer).
Sørensen, E. & Torfing, J. (2011) Enhancing Collaborative Innovation in the Public Sector, Administration & Society, 43(8), pp. 842-868, https://doi.org/10.1177/0095399711418768.
Transparency International Italia (2014) Lobbing e democrazia. La rappresentanza degli interessi in Itali, (Milan: Transparency International Italia).
Vogel, T., Schmidt, A., Lemm, A. & Österle, H. (2008) Service and Document Based Interoperability for European e-Customs Solutions, Journal of Theoretical and Applied Electronic Commerce Research, Electronic Version, 3(3), pp. 17-37, https://doi.org/10.4067/S0718-18762008000200003.
Widdowson, D. (2007) The changing role of customs: evolution or revolution?, World Customs Journal, 1(1), pp. 31-37.
Yadav, O. P., Nepal, B. P., Rahaman, M. M. & Lal, V. (2017) Lean implementation and organizational transformation: A literature review, Engineering Management Journal, 29(1), pp. 2-16, https://doi.org/10.1080/10429247.2016.1263914.
