Co-creation in Local Public Services Delivery Innovation: Slovak Experience

  • Beata Mikusova Merickova Matej Bel University, Faculty of Economics, Tajovskeho 10, 97401 Banska Bystrica
  • Juraj Nemec Masaryk University, Lipová 41a, 602 00 Brno
  • Mária Svidroňová Matej Bel University, Faculty of Economics, Tajovskeho 10, 97401 Banska Bystrica
Keywords: public services, co-creation, citizen involvement, social innovations, civil society

Abstract

The new approaches to the delivery of local public services include co-creation. In this paper, we focus on two local public service delivery actors: local governments and civil society. Our objective is to identify different types of co-creation in social innovations and the relevant drivers and barriers that account for the success or failure of co-creation processes at the local government level in Slovakia, focusing on the fields of welfare and the environment. The main findings of our analysis are that co-created innovations are mostly initiated by non-governmental actors, and that most local governments have neutral or even negative attitudes to co-created innovations. We provide a positive case study, in which the local government was open to co-creation, and public services were provided in an alternative way. Our study uses a qualitative approach and is based on original survey data from our own research, conducted mainly within the ‘Learning from Innovation in Public Sector Environments’ (LIPSE) research project.

Author Biographies

Beata Mikusova Merickova, Matej Bel University, Faculty of Economics, Tajovskeho 10, 97401 Banska Bystrica
Professor
Juraj Nemec, Masaryk University, Lipová 41a, 602 00 Brno
Professor
Mária Svidroňová, Matej Bel University, Faculty of Economics, Tajovskeho 10, 97401 Banska Bystrica
Assistant Professor

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Published
2015-07-31
Section
Conference Paper

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