Co-creation in Local Public Services Delivery Innovation: Slovak Experience
DOI:
https://doi.org/10.4335/13.3.521-535(2015)Keywords:
public services, co-creation, citizen involvement, social innovations, civil societyAbstract
The new approaches to the delivery of local public services include co-creation. In this paper, we focus on two local public service delivery actors: local governments and civil society. Our objective is to identify different types of co-creation in social innovations and the relevant drivers and barriers that account for the success or failure of co-creation processes at the local government level in Slovakia, focusing on the fields of welfare and the environment. The main findings of our analysis are that co-created innovations are mostly initiated by non-governmental actors, and that most local governments have neutral or even negative attitudes to co-created innovations. We provide a positive case study, in which the local government was open to co-creation, and public services were provided in an alternative way. Our study uses a qualitative approach and is based on original survey data from our own research, conducted mainly within the ‘Learning from Innovation in Public Sector Environments’ (LIPSE) research project.
References
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Bason, C. (2010) Leading public sector innovation (Bristol: Policy Press).
Bekkers, V. & Homburg, V. (2007) The Myths of E-Government, The Information Society, 23(5), pp.373-382, doi: 10.1080/01972240701572913.
Bekkers, V., Tummers, L. & Voorberg, W. (2013a) From public innovation to social innovation in the public sector: A literature review of relevant drivers and barriers (Rotterdam: Erasmus University Rotterdam).
Bekkers, V. J. J. M., Tummers, L. G., Stuijfzand, B. G. & Voorberg, W. (2013b) Social Innovation in the Public Sector: An integrative framework. LIPSE Working papers No. 1 (Rotterdam: Erasmus University Rotterdam).
Borins, S. (2008) Innovations in Government (Washington, D.C.: Brookings Institution Press).
Bunčak, J., Džambazovič, R., Hrabovský, M. & Sopóci, J. (2008) Názory občanov na budúcnosť Slovenska (Bratislava: EÚ SAV).
Chesbrough, H. W. (2003) The era of open innovation, MIT Sloan Management Review, 44(3), pp. 35-42.
Cullis, J. & Jones, P. (1987) Public sector economics (Oxford: Blackwell Publishing).
Flaška, F., Kološta, S. & Bolcárová, P. (2014) Financial autonomy of local governments in the Slovak republic by regions, Sborník příspevků zo XVII. Mezinárodní kolokvia o regionálních vědách (Brno: Masaryk University), pp.496- 503.
Fuglsang, L. (2008) Capturing the benefits of open innovation in public innovation: a case study, International Journal of Services Technology and Management, 9(3-4), pp.234–248, doi: 10.1504/IJSTM.2008.019705.
Hartley, J. (2005) Innovation in Governance and Public Services: Past and Present, Public Money & Management, 5(1), pp. 27-34, doi: 10.1111/j.1467-9302.2005.00447.x.
Hsieh, J. Y. & Fu, K. (2014) Testing Municipal Reinvention on the Price of Municipal Governance, Lex Localis - Journal of Local Self-Government, 12(2), pp. 289-310, doi: 12.2.289-310(2014).
Korteland, E. & Bekkers, V. (2008) Diffusion and adoption of electronic service delivery innovations in Dutch e-policing, Public Management Review, 10(1), pp. 71-88, doi: 10.1080/14719030701763195.
Kuvíková, H. & Vaceková, G. (2009) Diverzifikácia finančných zdrojov v neziskových organizáciách, E+M Ekonomie a management, 12(4), pp. 84-95.
Mikušová Meričková, B. & Nemec, J. (2013) Factors Determining the Success of Contracting Local Public Services: Waste Collection and Waste Disposal, Management of Cemeteries in Slovakia, Lex Localis - Journal of Local Self-Government, 11(3), pp. 375-385, doi: 10.4335/11.3.375-385(2013).
Mikušová Meričková, B., Nemec, J. & Soukopová, J. (2014) The Economics of Waste Management: Evidence from the Czech Republic and Slovakia, Lex Localis - Journal of Local Self-Government, 12(3), pp. 431-449, doi: 10.4335/12.3.431-449(2014).
Mikušová Meričková, B. & Svidroňová, M. (2014) Co-creation in public services: an alternative public service delivery arrangement, Teoretické a praktické aspekty veřejných financí, XIX. ročník medzinárodnej konferencie, Praha: Apríl 2014 (Praha: Wolters Kluwer).
Moore, M. & Hartley, J. (2008) Innovations in governance, Public Management Review, 10(1), pp. 3-20, doi: 10.1080/14719030701763161.
Mulgan, G. & Albury, D. (2003) Innovation in the Public Sector, Strategy Unit, Cabinet Office (London), available at: http://www.cabinetoffice.gov.uk/upload/assets/www.cabinetoffice.gov.uk/strategy/pubinov2.pdf (October 2003).
Nemec, J. (2008) The third sector and the provision of public services in Slovakia, In: Osborne, S. (ed.) Third sector in Europe: prospects and challenges (Oxon: Routledge), pp. 118-133.
Osborne, S. & Brown, K. (2005) Managing change and innovation in public service organizations (London: Routledge).
Osborne, S. & Brown, K. (2011) Innovation, Public Policy and Public Services Delivery in the UK. The word that would be king?, Public Administration, 89(4), pp. 1335-1350, doi: 10.1111/j.1467-9299.2011.01932.x.
Osborne, D. & Gaebler, T. (1993) Reinventing government: How the entrepreneurial spirit is transforming the public sector (New Zork: Plume).
Pestoff, V. (2014) Collective action and the sustainability of co-production, Public Management Review, (16)3, pp. 383-401, doi: 10.1080/14719037.2013.841460.
Pollit, C. H. - Bouckaert, G. (2011) Public Management Reform: A Comparative Analysis new public management, governance, and the neo-weberian state, Third Edition (Oxford: Oxford University Press).
Silva, C. N. & Buček, J. (2014) Fiscal Austerity and Innovation in Local Governance in Europe (London: Ashgate).
Svidroňová, M. & Vaceková, G. (2012) Current state of self-financing of private non-profit organizations in the conditions of the Slovak Republic, Technological and Economic Development of Economy, (18)3, pp. 438 - 451, doi: 10.3846/20294913.2012.702695.
Špaček, D. (2012) Approaches to E-Government Evaluation: Potential and Limitations, In: Špalková, D. & Furová, L. (eds.) Proceedings of the 16th International Conference: Modern and Current Trends in the Public Sector Research (Brno: Masaryk University, 99-107).
Sørensen, E. & Torfing, J. (2011) Enhancing collaborative innovation in the public sector, Administration & Society, 43(8), pp. 842-868, doi: 10.1177/0095399711418768.
Vesely, A. (2013) Accountability in Central and Eastern Europe: concept and reality International Review of Administrative Sciences, 79(2), pp. 310-330, doi: 10.1177/0020852313477762.
Von Hippel, E. (2007) Horizontal innovation networks – by and for users, Industrial and Corporate Change, 16(2), pp. 1-23, doi: 10.1093/icc/dtm005.
Voorberg, W., Bekkers, V. & Tummers, L. (2014) Co-creation in social innovation: A comparative case-study on the influential factors and outcomes of co-creation. IRSPM – conference, Ottawa Canada 9 april – 11 april 2014 (IRSPM).
Wilson, J. (1989) Bureaucracy. What governments do and why they do it (New York: Basic Books).</span></p>
Published
2015-07-31
Issue
Section
Conference Paper (Annual Conference 2020)
