Ways and Side Ways of Using the Information and Communication Technology (ICT) in Knowledge Sharing in Organizations

  • Roman Lavtar Government of the Republic of Slovenia, Ministry of the Interior, Local Self-Government Office
Keywords: data processing, information and communication technology (ICT), strategic information systems, organizational knowledge creation theory, knowledge intensive organizations, media richness theory, magic bullet theory


Today, the information and communication technology (ICT) is vital for a successful and on-going operation and as support in the decision-making process of an organization. ICT used to serve merely as a data processing support and later as a management information system but it is nowadays becoming understood as a strategic information system, which is no longer separated from an organization’s business strategy. The new functionality requires that an organization does not treat ICT in its business plan separately. Such a role requires a change of business processes, different organizational approaches and a skilled workforce. Knowledge in an organization has been a competitive advantage and not an asset for quite some time now, therefore ICT must also be observed and applied in the light of creating the organizational knowledge. However, there is a risk of the role of ICT being overestimated, both in current operations as well as in the introduction of changes in an organization. The article studies the impact of ICT on the operations of an organization in the context of creating organizational knowledge and introducing changes. Moreover, it points out the traps which the management is exposed to whilst introducing such changes.